Refund policy

30-Day Return Policy

We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, undamaged, and in the same condition in which it was received.

To request a return, contact us at contact@supportgroupco.com with your order number and reason for the return. Returns must be approved before being sent back. Items returned without prior authorization may not be accepted.

Once your return is approved, we will provide instructions on where and how to send your item. Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible with your order number and photos of the item and packaging. We will evaluate the issue and work to make it right.

Custom and Personalized Products

Products made specifically to a customer's custom specifications or personalized at the customer's request are not eligible for return unless they arrive damaged, defective, or incorrect. Standard products that are simply produced after an order is placed are still covered by our standard return policy.

Sale Items and Gift Cards

Final-sale items and gift cards are not eligible for return.

Exchanges

The fastest way to exchange an eligible item is to request a return and, once the return is accepted, place a new order for the item you want.

European Union Right of Withdrawal

Where required by applicable law, customers receiving orders in the European Union may have the right to cancel or return an eligible order within 14 days of delivery. Any statutory exceptions, including certain personalized or custom-made goods, continue to apply.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method within 5 business days. Your bank or card issuer may require additional time to post the refund to your account.

If you have questions about a return or refund, contact us at contact@supportgroupco.com.