Terms of service

OVERVIEW

Welcome to Support Group Co.! The terms "we," "us," and "our" refer to Support Group Co. Support Group Co. operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Support Group Co. is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 – OUR PRODUCTS

We make every reasonable effort to provide accurate representations and descriptions of our products and services. However, colors, textures, finishes, dimensions, and other aspects of a product's appearance may vary slightly from photographs or digital renderings due to lighting, screen settings, manufacturing processes, and the nature of 3D printing.

Many of our products are manufactured using 3D printing. Minor layer lines, seams, surface variations, color variations, or other characteristics inherent to the 3D-printing process may be present and are not necessarily considered defects.

We do not warrant that the appearance of products purchased through our store will be identical to how they appear on your screen.

All product descriptions, designs, availability, prices, and specifications are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Support Group Co. reserves the right to accept or decline an order for any lawful reason at our discretion.

Your order is not accepted until Support Group Co. confirms acceptance and payment has been successfully processed.

Please review your order carefully before submitting it. Because many of our products are made to order, we may be unable to accommodate cancellation or modification requests after production has begun.

If we decline, modify, or cancel an order, we will attempt to notify you using the email address, billing information, shipping information, or telephone number provided when the order was placed.

Purchases are subject to our Refund Policy.

You represent and warrant that purchases are for lawful purposes and that all information supplied in connection with your order is accurate.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect when the order is placed and will appear in your order confirmation.

Unless otherwise expressly stated, posted prices do not include applicable taxes, shipping, handling, customs duties, import taxes, or other charges.

Prices offered through our online store may differ from prices or promotions offered through third-party marketplaces, social-commerce platforms, or other sales channels.

We may periodically offer promotions, discounts, coupons, or other special offers. Such promotions may be governed by additional terms and conditions.

You agree to provide current, complete, and accurate purchase, payment, billing, and account information for purchases made through our store.

You represent and warrant that payment information you provide is accurate and that you are authorized to use the selected payment method.

SECTION 5 – SHIPPING AND DELIVERY

Many Support Group Co. products are made to order and manufactured in-house.

Most orders are processed and prepared for shipment within 1–2 business days. Larger, customized, complex, or high-volume orders may require additional production time.

Shipping costs and available shipping methods are displayed at checkout based on the destination, package, order value, carrier availability, and other applicable factors.

Delivery times shown during checkout or provided after shipment are estimates and are not guaranteed. Actual delivery times may vary because of carrier delays, weather, customs processing, holidays, service interruptions, incorrect address information, or other circumstances outside our reasonable control.

Once an order ships, customers will generally receive shipment confirmation and tracking information when tracking is available.

International orders may be subject to customs duties, taxes, import fees, brokerage charges, or other fees imposed by the destination country. Unless otherwise stated during checkout, these charges are the customer's responsibility.

If an order appears to be lost in transit, arrives damaged, or contains an incorrect item, please contact us at contact@supportgroupco.com as soon as possible so we can review the situation and work toward an appropriate resolution.

Additional shipping information may be found in our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, brands, text, displays, images, graphics, photographs, product reviews, video, audio, website design, selection, and arrangement thereof, are owned by Support Group Co., its affiliates, licensors, or their respective rights holders and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only.

You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit material from our Services without appropriate authorization.

Nothing in these Terms grants or shall be construed as granting a license or other right under any patent, trademark, copyright, or other intellectual property belonging to Support Group Co., Shopify, our licensors, or any third party except as expressly provided.

Support Group Co.'s names, logos, product and service names, designs, and slogans may be trademarks or other protected intellectual property of Support Group Co. or applicable rights holders.

Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify.

All other names, logos, product and service names, designs, characters, brands, and slogans appearing through the Services remain the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

You may be provided with access to tools or services offered by third parties as part of the Services that we do not monitor and over which we may have limited or no control.

You acknowledge and agree that access to such tools may be provided "as is" and "as available" without warranties, representations, or conditions of any kind from Support Group Co.

Use of optional third-party tools is at your own discretion and may also be governed by the terms and policies of the applicable third-party provider.

We may offer new services, features, tools, or resources through the website in the future. Such features will also be considered part of the Services and subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials, integrations, or hyperlinks to websites operated by third parties.

We are not responsible for examining or evaluating the content, policies, practices, security, or accuracy of third-party websites or services.

If you leave our Services to access third-party materials or websites, you do so subject to the terms and policies of those third parties.

We are not responsible for harm or damages related to purchases, use of products or services, resources, content, or transactions conducted through third-party websites.

Questions or concerns regarding third-party products and services should generally be directed to the applicable third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Support Group Co. is powered by Shopify, which enables us to provide the Services.

However, any sales and purchases you make through our store are made directly with Support Group Co.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Support Group Co., including injury, damage, or loss resulting from purchased products and services.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to purchases and transactions conducted directly with Support Group Co.

SECTION 10 – PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because our Services are hosted by Shopify, Shopify may collect and process personal information relating to your access to and use of the Services in order to provide and improve Shopify's services.

Information submitted through the Services may be transmitted to and processed by Shopify and other service providers, including providers located outside your country of residence, as necessary to operate the store, process payments, fulfill orders, provide analytics, prevent fraud, and provide other business services.

Please review our Privacy Policy for additional information regarding how personal information is collected, used, disclosed, and protected.

SECTION 11 – FEEDBACK

If you voluntarily submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, photographs, proposals, plans, or other content relating to our products or Services ("Feedback"), you grant Support Group Co. a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, distribute, and display that Feedback for legitimate business purposes, including operating, improving, and promoting our Services, subject to applicable law.

You represent that you own or otherwise possess the rights necessary to submit the Feedback and that your Feedback does not violate the rights of another party.

If compensation, discounts, free products, or other incentives were provided in connection with Feedback or a review, any disclosures required by applicable law must be made.

We reserve the right, but are not obligated, to monitor or remove Feedback that violates applicable law, these Terms, or the rights of another party.

You may not use a false identity or intentionally misrepresent the origin of Feedback.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, inventory, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information as appropriate.

If an error materially affects an order that has already been submitted, we may contact you regarding available options or cancel and refund the affected portion of the order where appropriate.

SECTION 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes.

You may not use the Services to violate applicable laws or regulations; infringe intellectual property rights; harass, abuse, threaten, defame, or harm another person; transmit intentionally false or misleading information; distribute malware or malicious code; conduct fraudulent activity; impersonate another person or entity; interfere with the security or operation of the Services; scrape or extract information in violation of applicable law or our technical restrictions; or circumvent security or access-control measures.

You may not reproduce, duplicate, copy, sell, resell, or exploit portions of the Services except as expressly authorized.

We reserve the right to suspend, restrict, or terminate access to the Services if we reasonably determine that these Terms have been violated.

SECTION 14 – AGENTS AND AUTOMATED SYSTEMS

If automated or semi-automated software, artificial intelligence systems, bots, agents, or similar technologies access or interact with our Services, such systems must comply with applicable laws, these Terms, and reasonable technical restrictions implemented by Support Group Co., Shopify, or our service providers.

Automated systems may not intentionally circumvent CAPTCHAs, access restrictions, authentication requirements, rate limits, robot exclusion mechanisms, or other measures intended to protect the Services.

We may limit or prohibit automated access when reasonably necessary to protect customers, our business, our service providers, or the security and operation of the Services.

SECTION 15 – TERMINATION

We may terminate or restrict your access to the Services, in whole or in part, if you violate these Terms, engage in fraudulent or unlawful conduct, create security or operational risks, or where otherwise permitted by applicable law.

You remain responsible for obligations incurred before termination.

Provisions that by their nature should survive termination will continue to apply, including provisions concerning intellectual property, disclaimers, limitations of liability, indemnification, governing law, and other accrued rights or obligations.

SECTION 16 – DISCLAIMER OF WARRANTIES

Information presented through the Services is provided for general informational purposes.

Except as expressly stated by Support Group Co. or required by applicable law, the Services and products offered through the Services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by applicable law, we disclaim warranties that are not expressly provided, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that access to the Services will always be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not permit certain warranty exclusions or limitations, so some of these provisions may not apply to you.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Support Group Co., its affiliates, partners, officers, directors, employees, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from or related to use of the Services or products purchased through the Services.

This may include, where permitted by law, lost profits, lost revenue, lost savings, loss of data, or replacement costs.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Support Group Co., Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, damages, liabilities, and reasonable costs arising from your material breach of these Terms, violation of applicable law, violation of another person's rights, or unlawful misuse of the Services.

We will provide reasonable notice of applicable claims and may participate in or control the defense of such claims as permitted by law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

Any unenforceable portion will be considered severed from these Terms without affecting the validity and enforceability of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with policies or operating rules posted through the Services and incorporated by reference, constitute the agreement between you and Support Group Co. regarding use of the Services, subject to applicable law.

SECTION 21 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such restriction is permitted by applicable law.

We may transfer or assign our rights and obligations in connection with a merger, acquisition, sale, restructuring, or other legitimate business transaction, subject to applicable law.

SECTION 22 – GOVERNING LAW

These Terms and any separate agreements through which Support Group Co. provides Services will be governed by and construed in accordance with applicable laws of the jurisdiction in which Support Group Co. is headquartered, without limiting any consumer protections that cannot lawfully be waived.

SECTION 23 – HEADINGS

Headings used in these Terms are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service on this page.

We reserve the right to update, change, or replace portions of these Terms by posting revised Terms to our website.

Where required by applicable law, we will provide notice of material changes.

Your continued use of the Services after revised Terms become effective constitutes acceptance of those changes to the extent permitted by applicable law.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Support Group Co.
Email: contact@supportgroupco.com
United States

For questions regarding an order, shipping, returns, damaged products, or other customer-service matters, please contact contact@supportgroupco.com.