Shipping policy

Support Group Co. Shipping Policy

Processing Time
All products are made to order and 3D printed in-house. Most orders are produced and prepared for shipment within 3–7 business days. Larger, customized, or high-volume orders may require additional production time.

Shipping & Delivery
We currently ship to addresses within the United States. Shipping rates and available delivery options are calculated at checkout based on your order and destination.

Estimated carrier transit times begin after your order has been produced and shipped.

• Standard Shipping: Approximately 5–10 business days after fulfillment
• Expedited shipping options may be available at checkout

Please note that carrier delivery estimates are not guaranteed and may be affected by weather, holidays, or other carrier delays outside our control.

Free Shipping
Free shipping may be available on qualifying orders or during promotional periods. Any applicable free-shipping offer will be displayed at checkout.

Order Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your package.

Lost or Damaged Orders
If your order arrives damaged or appears to be lost in transit, please contact us at contact@supportgroupco.com within 14 days of the expected delivery date. We'll work with you to resolve the issue.

Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible. Once an order has shipped, we may not be able to change or redirect the delivery.

International Shipping
We currently ship to U.S. addresses only. International shipping may be offered in the future.

The incorrect address section is worth adding, especially given the address and delivery issues you've already dealt with. It establishes upfront that the customer is responsible for entering the correct address.